Policies List:
Terms & Conditions
Effective Date: 01 January 2025
Welcome to Campaign for Accountable skilled Trades (CAST). These Terms and Conditions (“Terms”) govern your use of our services, including access to and use of our website, our survey and survey reporting and access to our volunteers. By engaging with our services you agree to these Terms.
1. Introduction
Campaign for Accountable skilled Trades (CAST) (“we,” “our,” or “us”) offers experienced-based information from victims of rogue traders and industry experts under the name “Campaign for Accountable skilled Trades (CAST)”. These Terms apply to all customers and website users.
2. Definitions
- Services: access to information based on first hand-experience and industry expertise.
- Products: Information on the website, the survey, survey reports, MP resources and any downloads that may be made available as information tools.
- Customer: Anyone accessing the website and information therein from Campaign for Accountable skilled Trades (CAST).
3. Scope of Services
We provide:
- Experienced and expertise based information that has been collated to provide an education resource for people wanting to complete any work on their home.
- Downloads / tools to help as an offline resource
- A support network of peers via our Facebook page.
4. Intellectual Property
- All content created by Campaign for Accountable skilled Trades (CAST) remain our intellectual property unless explicitly transferred in writing.
- No part of our online content or resources may be copied, distributed, or used for commercial purposes without written permission.
5. Code of Conduct
- Uses of our resources are expected to behave respectfully towards volunteers, members and guests at all times.
- Disruptive or inappropriate behaviour may result in permanent removal from our resources.
6. Digital Content
- Access to information materials is non-transferable.
- You are prohibited from recording or redistributing any digital content.
- Intellectual Property rules also apply.
7. Liability Disclaimer
- The information provided on our website, in our resources, and through our Facebook group is for general informational purposes only. While we strive to ensure accuracy and relevance, this information should not be considered legal, financial, or professional advice.
- Every individual’s circumstances are unique, and we strongly recommend consulting a qualified lawyer or other appropriate professional to ensure any information is applicable to your specific situation.
- Support and discussions within our Facebook group are intended to provide general guidance and peer support. However, before taking any action based on this advice, you must seek confirmation from a qualified professional.
- We are not responsible for any decisions, actions, or outcomes arising from the use of our information, resources, or group discussions. Always seek independent professional advice tailored to your circumstances.
- We do not guarantee uninterrupted access to our website or online services.
8. Privacy Policy
- We collect personal data to process bookings, purchases, and improve our services.
- Your data will not be shared with third parties without your consent, except as required by law.
9. Force Majeure
- We are not responsible for delays or cancellations caused by events beyond our control, such as natural disasters, pandemics, or government restrictions including not limited to weather warnings.
10. Amendments to Terms
- We reserve the right to update these Terms at any time. Changes will be communicated via our website or email.
11. Governing Law
- These Terms are governed by English law. Any disputes will be resolved in the courts of England and Wales.
12. Contact Information
For questions or concerns, please contact us:
- Business Name: Campaign for Accountable skilled Trades (CAST)
- Email: info@castcampaign.co.uk
Privacy & GDPR Policy
Effective Date: 24 January 2025
Campaign for Accountable skilled Trades (CAST) (“we,” “our,” or “us”) are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your data when you interact with us.
1. Data We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and postal address.
- Payment Information: Billing details for membership and donations.
- Demographic Information: Age, preferences, and interests, if provided.
- Usage Data: Information about how you use our website, such as IP address, browser type, and pages visited.
2. How We Use Your Data
We use your data for the following purposes:
- To process your membership payments and donations.
- To communicate with you regarding your membership, enquiries or survey.
- To personalise and improve your experience on our website.
- To send you marketing communications, with your consent.
- To comply with legal obligations or resolve disputes.
3. Legal Basis for Processing
We process your data based on the following lawful grounds:
- Contractual Necessity: To fulfil a contract with you, such as delivering products or providing services.
- Legitimate Interests: To improve our services, communicate with you, and protect our business.
- Consent: When you opt-in to receive marketing communications.
- Legal Obligation: To comply with applicable laws and regulations.
4. Data Sharing
We do not sell or rent your personal information. However, we may share your data with:
- Service Providers: Third parties that may assist with donation processing such as Gift Aid.
- Legal Authorities: If required by law, to prevent fraud, or to protect our rights.
- Survey reports will show collated and analysed outputs. No individual will be identifiable.
All third parties are required to handle your data securely and in accordance with applicable laws.
5. Data Retention
We retain your data for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once no longer needed, your data will be securely deleted or anonymised.
6. Your Rights
Under the UK General Data Protection Regulation (GDPR), you have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Correct inaccurate or incomplete data.
- Erasure: Request the deletion of your data, where applicable.
- Restriction: Limit the processing of your data in certain circumstances.
- Portability: Receive your data in a structured, commonly used, and machine-readable format.
- Objection: Object to processing based on legitimate interests or direct marketing.
To exercise these rights, please contact us using the details below.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.
8. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience and analyse usage. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their policies before providing any personal information.
10. Children’s Privacy
We do not knowingly collect data from children under 16 without parental consent. If we become aware of such data, it will be promptly deleted.
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with the updated effective date.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Business Name: Campaign for Accountable skilled Trades (CAST)
- Email: info@castcampaign.co.uk